Safety

Safety layers

• Stop button on the robot

  A physical button anyone in the home can press. It cuts motion immediately.

• Stop button in the app

  Sent over the fastest connection available, and over the cloud at the same time.

• Stops when it loses contact

  If the robot stops hearing from its own safety check, it halts on its own.

• Arms that hold still

  The arms are designed to hold their position if power is lost, instead of dropping.

• Safe charging

  The dock's contacts are off until the robot is confirmed in place.

• Gentle on contact

  Speed and force limits around people, with extra care near children and pets.

What Anew can’t do yet

• Climb stairs — it works on one floor.
• Handle knives, open flames or hot oil.
• Lift heavy things (more than a few kilograms) or move furniture.
• Look after children, pets or anyone who needs care. It is not a babysitter or a nurse.
• Work outdoors or in the rain.
• Do any chore reliably yet — every chore on this site is still in development.

When something goes wrong

1. 1

   It stops

   If something isn't right — an object slips, something is in the way, a step fails — it stops moving first.

2. 2

   It tells you

   A light and a short message on the robot and in the app say what happened.

3. 3

   It asks for help

   It can try again, wait for you, or ask our team for help. Nobody connects without your yes.

4. 4

   It keeps a record

   Every stop is logged, so you and we can see what happened and fix it.

Remote help, explained

Sometimes a robot gets stuck in a way it can’t solve alone. When that happens, Anew can ask a person on our team to help. Our rules for this:

• It asks you first, every time. You can say no.
• The app shows that someone is connected, who, and for how long.
• They see only what they need for that task; privacy mode stays respected.
• You can switch remote help off entirely.

Anew is in development and not yet certified. We will list every certification (including FCC) here as it is earned.